Return & Refund Policy

Last updated: September 1, 2026

Returns and Cancellations

At Lum Edit, we take pride in creating high-quality custom apparel and personalized products. Because many of our items are made specifically for each customer, our return policy varies depending on whether an item is customized or purchased blank.

Personalized & Custom Products

All personalized, customized, printed, embroidered, or otherwise decorated products are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

• Custom-printed apparel
• Embroidered products
• Personalized accessories
• Products featuring customer-submitted designs, logos, or text
• Any garment or item customized specifically for an order

Returns or replacements will only be considered if an item arrives with a verified production defect or if Lum Edit made an error in fulfilling the order, except where otherwise required by applicable law.

Please note that minor variations in print placement, color representation, or embroidery appearance that fall within normal production tolerances are not considered defects.

Blank Apparel & Non-Customized Products

Blank garments and other non-customized products may be returned within 14 days of delivery, provided they meet the following conditions:

• A return request must be submitted within 14 days of the delivery date.
• Items must be unworn, unwashed, and unused.
• Items must be returned in their original condition, with all original tags attached.
• Items must be free of stains, odors, alterations, or damage.
• Returns must be authorized by Lum Edit before items are shipped back.

A flat $10 restocking fee applies to each approved return request, regardless of the number of items being returned.

This fee includes return shipping. Customers will not be charged any additional return shipping fees when using the prepaid return label provided by Lum Edit.

The $10 restocking fee will be deducted from the total refund amount.

Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law.

How to Start a Return

To request a return, please contact us at ops@lumstudios.com within 14 days of delivery for eligible blank or non-customized products.

Please include the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the product, if applicable

Our team will review your request and provide instructions if your return is approved.

For approved returns, Lum Edit will provide a prepaid return shipping label and instructions for sending your items back.

Items returned without prior authorization will not be accepted.

For eligible blank garment returns, the flat $10 restocking fee, which includes return shipping, will be deducted from your refund.

Damages, Defects & Order Issues

We carefully inspect our products before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

When contacting us, please include your order number, a description of the issue, and clear photographs showing the defect or error.

If we determine that the issue resulted from a production defect or an error made by Lum Edit, we will work with you to provide an appropriate resolution, which may include a replacement, correction, or refund.

Production defects may include:

• Incorrect designs or personalization that differ from the approved order
• Significant printing or embroidery errors
• Damaged garments caused during production
• Incorrect items shipped
• Manufacturing defects affecting the quality or usability of the garment

Normal variations in garment color, sizing within manufacturer tolerances, or minor differences between digital artwork and physical printing do not automatically qualify as production defects.

For verified production defects or fulfillment errors, Lum Edit will arrange an appropriate resolution at no additional cost to the customer.

Exceptions & Non-Returnable Items

The following items are not eligible for returns or exchanges due to a change of mind:

• Personalized or customized products
• Printed or embroidered garments
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned without prior authorization

This does not affect your rights regarding defective, incorrect, or nonconforming products under applicable law.

If you have questions about whether a specific item qualifies for a return, please contact us before initiating the return process.

Exchanges

We do not offer exchanges on personalized or customized products unless there is a verified production defect or an error made by Lum Edit, or an exchange is otherwise required by applicable law.

For eligible blank garments, please contact us within 14 days of delivery to discuss exchange options.

Approved exchanges of non-defective blank garments may be subject to the flat $10 restocking fee, which includes return shipping.

Any price difference between the original item and the replacement item will be communicated before the exchange is processed.

Return Shipping

For approved returns of blank or non-customized products:

• Lum Edit will provide a prepaid return shipping label.
• Return shipping is included in the flat $10 restocking fee.
• Customers will not be charged additional return shipping fees when using the provided label.
• Returned items must be shipped using the return label provided by Lum Edit.

For verified production defects or fulfillment errors, Lum Edit will arrange an appropriate resolution without additional return shipping or restocking charges.

European Union & United Kingdom Returns

If you are a consumer in the European Union or United Kingdom, you generally have the right to cancel an eligible online purchase within 14 days after receiving your goods, without providing a reason.

After notifying Lum Edit of your decision to cancel, you must return the eligible goods within 14 days.

Products made to your specifications or clearly personalized are generally exempt from the statutory right of withdrawal. This includes qualifying custom-printed, embroidered, and personalized merchandise.

For eligible statutory cancellations, Lum Edit will refund the product price and standard delivery charges in accordance with applicable law. Additional charges for express or premium shipping beyond the cost of standard delivery may not be refundable.

Lum Edit will provide a prepaid return shipping label for eligible returns at no additional charge.

The $10 restocking fee does not apply to returns made under statutory cancellation rights.

Refunds will be processed within the legally required timeframe and may be withheld until the returned goods are received or proof of return shipment is provided, where permitted by law.

These provisions do not affect your legal rights regarding defective, damaged, or incorrectly supplied goods.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method.

For eligible change-of-mind returns of blank or non-customized products, a flat $10 restocking fee, which includes return shipping, will be deducted from the refund.

Original shipping charges are non-refundable except where required by applicable law.

Refunds for verified production defects or errors made by Lum Edit will not be subject to restocking fees.

Please allow additional time for your bank or payment provider to process and post your refund.

If you do not see your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, incorrectly described, or nonconforming goods.

Contact Us

For questions about returns, refunds, exchanges, or damaged products, please contact:

Lum Edit
Email: ops@lumstudios.com

Our team will be happy to assist you with any questions regarding your order.